Email Headers
E-Mail Headers
If you would like to report a potentially virus-generated e-mail to the Helpdesk to investigate, please forward us the e-mail header information by following the instructions below for your e-mail program...
Outlook 2000
- Double-click on the appropriate e-mail message
- Click Options from the View menu
- Choose View Internet Headers
- Copy all of the headers and paste them into a new message sent using our contact form.
Outlook 2002/XP
- Right-click on the appropriate e-mail message
- Click Options
- Internet headers will be listed at the bottom
- Copy all of the headers and paste them into a new message sent using our contact form.
Outlook Express
- Double-click on the appropriate e-mail message
- Click Properties from the File menu
- Click on the Details tab
- Copy all of the headers and paste them into a new message sent using our contact form.
Pine
- From the Main Menu in Pine, press S for Setup, and then C for Configure
- Move down through the list of options under feature-list until you reach enable-full-header-cmd (The feature list is arranged alphabetically) Press X to make an X appear in the box next to that option
- Press E for Exit Config, and then Y for Yes when Pine asks if you wish to save the changes to your configuration
- Now, whenever you want to forward a given message with full headers, you can press H while viewing the message (so that all headers appear on your screen), and then forward as usual
Elm (not supported)
- While viewing the message you wish to forward, press H to show full headers
- Press S to save the message to a file, and then type any filename you like then Elm will acknowledge the save, and then return you to the message index
- Compose whatever message you want to send to the postmaster and when you at the spot to include the headers, insert the file you saved (if you are using Emacs, the command is CTRL-X I, in Pico, the command it CTRL-R, in vi, the command is ESC:r "filename", then the file consisting of the original message plus full headers will be included in your e-mail
Mutt (not supported)
Older versions of Mutt handle headers beautifully: no muss, no fuss. Press h to view the headers, then f to forward the message. That's it!
In newer versions of Mutt (we first noticed it at Panix on version 0.93.2i, but we skipped a few revisions when upgrading) your mime_forward variable must be unset. This is the default on most, but not all, systems. If forwarding a message does not put the full headers in the body, check that variable in your .muttrc.
Eudora (not supported)
- In Light versions 1.5.2 and below for the PC, 1.5.4 and below for the
Mac, or Pro 2.0.2 and below, you can view the full headers but the program
will not forward them--you will have to cut and paste the headers.
- Select Special from the menu bar, and then Settings from the menu given.
- Scroll down until you see Fonts & Display, and click on that item.
- From the list of settings that appears on the right side of the dialogue box, click on the box next to Show all headers (even the ugly ones). An X should appear in the box.
- Click on the OK button to save the settings.
- Now, when you view a message, the full headers will be visible. To include them in mail you send out, highlight the lines with your mouse, and select Copy from the Edit menu; then, while composing your outgoing message, select Paste from the Edit menu.
- For Eudora Light 1.5.4 for Windows, use the 1.5.2 instructions; the only difference is that instead of selecting "Settings" from the "Special" menu, you will need to select Options from the Tools menu.
- For Eudora 3.0 and newer (Light or Pro), the process is much easier.
- While viewing a message, you will see a button that says "Blah blah blah" (no, really!) in the upper left-hand corner of the message window. Click it to turn on full headers.
- While the full headers are visible, just forward the message; they will be reproduced in the outgoing mail.
Pegasus (not supported)
- While viewing a message, go to the Reader menu and select Show All Headers.
- Highlight the headers with the mouse and select Copy from the Edit menu; then, while composing your outgoing message, select Paste from the Edit menu.
Netscape (not supported)
- In Netscape 3, you can forward full headers, but the recipient will not
see them unless that person enables his mailer to show full
headers. It doesn't behave as a bounced message, but rather as mail with two
sets of headers. Very odd.
- In Netscape Mail, go to the Options menu, the Show Headers item, and select All.
- When you return to the message, you'll see all the headers. Just forward the mail (as an attachment, which is the default).
- In Netscape Communicator, just go to the View menu,
select Headers and then All, then forward
the message as an attachment (which is the default). However, be aware that
the recipient will have to view the attachment separately to see the
headers; just looking at the message won't show them.
If you have any questions regarding this procedure, please contact us for clarification.